FREQUENTLY ASKED QUESTIONS
Please find your question(s) below. If you do not see your question(s) please contact us at firstname.lastname@example.org or call us at (850) 279-1296 M-F 9am-8pm CT. Closed on major holidays.
RETURNS & EXCHANGES
WHAT ARE YOUR RETURN POLICIES AND PROCEDURES?Please visit our RETURN POLICY page located at the footer and the top menu on our site.
HOW CAN I CONTACT YOU?You may email us at: email@example.com 24/7. We will get back to you within 24 hours. We are closed on weekends and major holidays.
Call us at (850) 279-1296 Monday thru Friday from 9am to 8pm CT. We are closed on weekends and major holidays.
CAN I CANCELD MY ORDER AFTER IT’S PLACED?Yes, you must cancel before your item(s) are packaged for shipment. If your order has shipped, you may return your items after you receive them. Keep in mind that shipping will be at your own expense. Please see our RETURN POLICY page for return instructions (located at the footer of our site). Please call (850) 279-1296 or email us to cancel your order.
HOW CAN I CHECK MY ORDER STATUS?You can check your order status by selecting ORDER STATUS on our top navigation menu. You may also do so by logging into your account. You will need your login username and password you created when you placed your first order.
CAN I ORDER BY PHONE?Yes, you may order by calling us at 850-279-1296 Monday thru Friday from 9am to 8pm central time. Please have your credit card #, billing address, Item number, and size ready before calling us.
CAN I ADD ADDITIONAL ITEMS AFTER MY ORDER HAS BEEN PLACED?Additional items may be added after your order has been placed as long as they are not processed for shipping. Otherwise, you must place a new separate order. Separate shipping charge will apply.
HOW DO I CREATE/SHARE A WISH LIST?Here are the steps to creating a wish list:
- Create an account under MY ACCOUNT on the very top right menu bar (if you don't already have one)
- After creating/logging into your account, select the fifth option WISH LIST.
- Under WISH LIST, you will see: You haven't created any wish lists yet. Click here to create one now.
- From there, you will be able to create a wish list name and select the option to be able to share your list.
Steps to ADDING products to your Wish List
- Click on the item you'd like to add to your Wish List.
- On the product page, underneath the product photos and options, you will see ADD TO WISH LIST.
- Select your wish list and Choose ADD TO WISH LIST.
To share your Wish List:
- Log into your account and select WISH LIST.
- Find the List you'd like to share and click SHARE.
- A direct link will be provided. Copy, paste, and share!
WHAT PAYMENT METHODS YOU ACCEPT?All credit cards and debit cards with VISA, MASTERCARD, and DISCOVER logos on them. You may also use PAYPAL. We do not accept personal checks. You may use American Express thru PayPal. Even if you do not have an account with them.
WHEN WILL MY CREDIT CARD BE CHARGED?Your credit card will be charged once your order is processed (could take one to two business days excluding major holidays).
DO YOU CHARGE SALES TAX?Yes, we are located in Florida so all orders delivered to Florida addresses will be charge the appropriate sales tax. All other states will not be charged a sales tax. It is required by law.
IS MY CREDIT CARD NUMBER AND OTHER INFORMATION SAFE?Absolutely. We do everything possible to keep all your information safe. We use a secure encrypted SSL page to process your credit card payments. If you do not want to enter your information online, you may call us to place your order. Please call us at (850) 279-1296 from Monday thru Friday 9am-8pm Central Time. Please have your credit card number, billing address, Item number, and size ready before placing your call.
WHAT COULD CAUSE MY CREDIT CARD TO DECLINE?Please make sure your billing address entered is associated with your credit card. You billing address may be different from your shipping address but the correct billing address must be entered. Also, please make sure the CVV number is correct (three digit code on the back of your card in the signature panel). It could also be that you went over you daily spending limit. You may want to call your bank to increase your daily spending limit. If you continue to have problems, call your bank institute, use another credit card or try again tomorrow.
WHEN WILL YOU SHIP MY ORDER?Processing your order may take one to two business days (excluding major holidays). Payments must be confirmed. If payments cannot be confirmed, we hold the right to cancel any orders.
Orders placed with Express Delivery (next business day) must be made Monday through Friday (excluding weekends and holidays) before 11:00 a.m. CT for next day delivery. Orders placed on Saturdays or Sundays will be delivered Tuesday (excluding holidays). Credit card authorization and address verification may be required prior to shipping.
Overnight Delivery is not available for Alaska, Hawaii, or Canada.
WHICH SHIPPING COMPANY DO YOU USE? We ship through United States Postal Service.
WHEN SHOULD I EXPECT TO RECEIVE MY SHIPMENT?Please allow one to two days for processing (during business days, excluding major holidays).
Parcel Post:Typically 2 - 9 days in the 48 contiguous states for most origins/destinations.
Priority Mail: Typically two to three days to most locations in the US.
Express Mail: Items are delivered to the addressee (recipient) by noon or 3:00 p.m. the next day, or noon or 3:00 p.m. the second day.
HOW CAN I TRACK MY SHIPMENT?You will receive an email confirmation after an order is placed. It may take one to two business days for your items to be processed. Right after your order has been shipped, you will receive an email with shipment confirmation and a tracking number.
WHAT IF AN ITEM IS MISSING FROM MY SHIPMENT?We apologize for this inconvenience. Please contact via phone at (850) 279-1296 or email at firstname.lastname@example.org for assistance.
WILL YOU SHIP TO APO ADDRESSES?Yes, we will ship to military who are stationed at remote locations. The same US shipping rates are applied to APO addresses. Shipping may take additional time to arrive due to military processing and we cannot guarantee delivery dates. To place an order, please email us with your name, APO address, credit card number, billing address, CVV code, expiration date, Item number, and size. We will send you an email confirmation as soon as we put in your order.
WHAT IF I TYPED IN AN INCORRECT/INSUFFICEINT SHIPPING ADDRESS FOR MY ORDER?Please call us ASAP at (850) 279-1296. If your order is still in process, then we may be able to correct your shipping address. If your order has been shipped, we cannot be held responsible for the shipping and return shipping cost if applicable due to your incorrect/insufficient shipping address information. Once we receive the order back, a gift certificate in the payment amount with the deduction of shipping cost(s) from the original payment according to the receipt of the returned packages will be issued via email.
WHAT IF I DIDN’T RECEIVE MY ORDER BECAUSE I WAS NOT AT HOME?We cannot be responsible for any returned packages with failure delivery/multiple delivery attempts. A gift certificate in the payment amount with the deduction of shipping cost(s) from the original payment according to the receipt of the returned packages will be issued via email.
WHAT IF I REFUSE MY ORDER AT THE TIME OF SHIPMENT?We cannot be responsible for any returned packages due to refusal of delivery. A gift certificate in the payment amount with the deduction of shipping cost(s) from the original payment according to the receipt of the returned packages will be issued via email.
WHAT IF MY PACKAGE IS LOST IN THE MAIL?This is rare, but if this does happen we will replace your package.
HOW DO I MEASURE?Please view our SIZE CHART (located at the footer of the site) for full details.
WHAT ARE YOUR SIZE OPTIONS?Usually, we offer sizes: Small, Medium and Large. A few items come in Extra Small, Extra Large and One Size. Please make sure to measure your fit for size accuracy so that you do not have to go through the hassle of exchanging your item for the correct size. You will find measurement instructions on our SIZE CHART page located at the footer of this site.
HOW OFTEN DO YOU ADD NEW ITEMS?We add new products weekly. Please like us on Facebook and follow us on Twitter for updates. You may also join our Fashion Club email newsletters for new product updates. You may submit your email address on the HOME page.
WILL YOU RESTOCK ITEMS THAT ARE UNAVAILABLE OR NOT IN MY SIZE?95% of our items are available in limited quantities and will not be restocked. We want to offer truly unique pieces so most of the time we do not restock.
IF YOU DO NOT SEE YOUR QUESTION(S) HERE, PLEASE EMAIL US AT SERVICE@DREAMGIRLCOUTURE.COM OR CALL US AT (850) 279-1296 FROM MONDAY – FRIDAY FROM 9AM-5PM CT. CLOSED ON MAJOR HOLIDAYS.